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tubie_abraham's avatar
7 years ago

Game Lag is terrible in TW

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug See below
Steps: How can we find the bug ourselves?
Connection Type
Please select your region North America
Country United States

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone 6
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Over the past three Territory Wars, the connection lag has been tremendous, with each TW getting worse. Tonight I logged on to fight an opposing player’s fleet. It should have been an easy battle, but the game froze on me several times. I was barely able to beat my opponent with 30 seconds left. This is not usual. I beat my opponents between 2-3 minutes. Several guildmates also had the same issue. We are losing points we should be winning due to game lag.
Steps: How can we find the bug ourselves? Play the game. It’s lagging like crazy!
Connection Type Wifi
Please select your region North America
Country United States

1 Reply

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    Hi there,

    TW are generally kinda slow as there is a lot of information that has to be sent in real time. What might help is if you'd try some iOS troubleshooting:
    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

    Main things to focus on are:
    - Make sure your OS version is up to date
    - Try a fresh reinstall of the game
    - Make sure that while you are playing SWGoH there are no other apps running in the background, you're connected to a strong and stable network and that once you are done playing the game you don't leave it running in the background (fully close the app).

    Hope this helps.

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