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tgofcbr's avatar
5 years ago
Solved

game making unwanted purchases

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? all devices
OS Version various
Ally Code: (Find it here: http://bit.ly/AllyCode ) 339-861-521
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug while making a purchase in shipment store, it is possible to purchase shards for toons you do not want just because of a little lag.
Steps: How can we find the bug ourselves? click on an item to purchase in any of the shipment screens. click 3 times fast on the 'buy' button of the pop up confirmation window, if there is lag you can clock slow. today i waited 5-10 seconds between each click, assuming that the clicks were not going through as occurs regularly. the result is the purchase you wanted gets confirmed but a gueue or buffer of the other 2 clicks continues in the game, opening up a purchase confirmation window for the item in the 2nd row, middle column of that shipment window and completing the purchase all instantly with no chance to prevent it.
Connection Type Wifi
Please select your region North America
Country United States

every 6 hours when shipments refreshes i go and buy the 4 items on first tab that are sold for gold. the placement of the 'buy' button on the purchase pop up confirmation window overlaps the item in the middle of the 2nd row, so if the click is spammed, or if there is lag and you have to click multiple times for the 'buy' click to be accepted a buffer of clicks will force purchase of the item in the middle of 2nd row. my pictures show how they overlap, the red area highlights where clicking more than once will initiate the purchase of the item below.  normally in an idea world ther is never lag, never an issue where you click a button and there is no result.  if either of those occur, after a reasonable time you click again to try and complete the 'buy'  after another 10 seconds you try again.  if there was lag (i would say game lag instead of net lag, this happens for me on bluestack PC emulator running an ethernet connection through 300G fiber optics internet, and it happens via wifi and cell connection as well.  on a daily basis) those clicks are saved in a buffer or queue and go through after the 'buy' click registers, resulting in instantly purchasing the item in the middle of the 2nd row.

2 Replies

  • i spent 45 minutes in EA chat that was launched from inside game.  the chat window had an option to save transcript, that did not work for me, i told the agent.  i asked the agent for a transcript to be mailed to me, he insisted that it would be avail as soon as the chat ended, that also did not work so i have no transcript of the chat.  in addition the chat window gave me a case #64835189 with a link.  i tried clicking the link, it asked me to sign in, i had just registered with EA support so i signed into that account, it showed no cases.  i have no way of pulling up any of the info in that  case but the CS agent had spent 45 minutes promising me that he had been in talk with game developers the whole time.  this entire customer service experience is horrendous.  this experience bought me 16 cara dune shards sometime after noon EDT today at the cost of 1280 crystals.  i simply wanted to refund that purchase and make this known to the devs.  

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