Forum Discussion

Rising Rookie

2 years ago

Solved

Game suddenly unlinked from Game Center

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? All Apple products OS Version 17.2 Ally Code: (Find it here: http://bit.ly/Ally...

bug

EA_Gunner
2 years ago
Your account was requested to be forgotten. We are unable to stop the deletion process or restore the account

EA_Gunner

EA QV Team

2 years ago

Your account was requested to be forgotten. We are unable to stop the deletion process or restore the account

Wilbur691

Rising Rookie

2 years ago

@EA_Gunner I did not perform any deletion request. You have to physically type “DELETE” for that, and that action wasn’t taken. Can I ask for clarification on that action being taken? The account is still in the game and still synced to its gg profile, so how is it deleted? I’m still miffed at a request that was never performed.

EA_Gunner
EA QV Team
2 years ago
The deletion request can take up to 30 days.
- Wilbur691
  Rising Rookie
  2 years ago
  @EA_Gunner That still doesn’t explain how the request was made. I am the only person linked to this account in game and it’s only played on my device. If you have to physically type “DELETE” in the Delete Account box in the settings menu, how was that request made by me? I still haven’t gotten a response from anyone in the game help chat, or online how that could have been done. No one seems to know or care that this has happened to multiple people in just a few short weeks. They can’t even give a good explanation about it. Like EA hopes people will accept a lame 1 line response and be okay with it. So thank you for not really giving any clarification. I’ll go on with my day.
  - EA_Gunner
    EA QV Team
    2 years ago
    @Wilbur691 Because the data is not available for EA Help. Once someone requests to be forgotten, the account shows up as deleted for EA Help.