Forum Discussion

Valerian1973

7 years ago

Solved

Game treating adult account as underage on second device

My daughter started an underage SWGOH account on my iPhone, played it for a while and has since quit the game. I downloaded the game on my iPhone, set up my own, adult, account, which works fine. M...

technical issues

EA_Darko
7 years ago
@Valerian1973 Did you try the steps suggested by the advisers you spoke to? If you are logged into your adult account but the settings are reflecting your daughter's account then you can try uninstalling the game, restoring the device to factory settings, reinstalling the game and then logging in to the correct account.

EA_Darko

Community Manager

7 years ago

@Valerian1973 Did you try the steps suggested by the advisers you spoke to? If you are logged into your adult account but the settings are reflecting your daughter's account then you can try uninstalling the game, restoring the device to factory settings, reinstalling the game and then logging in to the correct account.

Valerian1973

7 years ago

@EA_Darko Thanks for the quick reply. The advisors that I spoke with didn't have any steps, beyond the obvious uninstall the app, reboot the device, reinstall the app, that I had already tried several times before contacting tech support. I haven't tried restoring the device to factory settings, as you've just suggested, though. Not sure it is worth that level of hassle, if I'll have to setup everything again from scratch to get everything else on my phone back to normal, too.