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Chakanuru's avatar
Chakanuru
Seasoned Rookie
3 years ago
Solved

Game will auto-rotate even when phone setting is off

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 6
OS Version Android 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 923978248
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug The game screen started auto-rotating after the last game update. My phone settings are for it to not auto-rotate but it is doing it in game but not other apps etc. When it auto-rotates it will pause the game causing me to timeout of battles if this occurs.
Steps: How can we find the bug ourselves? Load up a Pixel 6. Set it to not allow auto-rotate. And then get in a battle and the game will bypass the phone setting and autorotate anyway.
Connection Type Mobile
Please select your region North America
Country USA

The game screen started auto-rotating after the last game update. My phone settings are for it to not auto-rotate but it is doing it in game but not other apps etc.
When it auto-rotates it will pause the game causing me to timeout of battles if this occurs.

  • Thank you for your report. This has been flagged to the team for further investigation.

2 Replies

  • Thank you for your report. This has been flagged to the team for further investigation.

  • Trouserdeagle's avatar
    Trouserdeagle
    Seasoned Hotshot
    3 years ago

    Same, Pixel 6.

    Turned auto rotate off on my device because it kept pausing and timing out, turns out GOH doesn't care.

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