Forum Discussion

Anonymous

7 years ago

SolvedApproved

Game will not load xanudu blood missing

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto g5 plus
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 254767175
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug First Xanudu blood ship doesn't show in my inventory... And now game will not load the last 12 hours. Works on BlueStacks but not on other 2 devices I have. I have requested call from customer service many times but being ignored since Friday. Tried reinstalling a dozen times.
Steps: How can we find the bug ourselves? Fix it many guildies having same issue
Connection Type Wifi
Please select your region North America
Country Usa

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto g5 plus
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 254-767-175
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug First Xanudu blood ship doesn't show in my inventory... And now game will not load the last 12 hours. Works on BlueStacks but not on other 2 devices I have. I have requested call from customer service many times but being ignored since Friday. Tried reinstalling a dozen times.
Steps: How can we find the bug ourselves? Fix it. Happening to many fellow guild members
Connection Type Wifi
Please select your region North America
Country Usa

‌

First Xanudu blood ship doesn't show in my inventory... And now game will not load the last 12 hours. Works on BlueStacks but not on other 2 devices I have. I have requested call from customer service many times but being ignored since Friday. Tried reinstalling a dozen times.

bug

EA_HighCommand
7 years ago
Yeah, the screenshot is missing the ship completely, which is indicating that it is an old game file.

Can you clear the cache on your device and check if there is an update available for it as well as reinstalling again, please? Thank you!

You can find additional troubleshooting steps HERE.

6 Replies

Anonymous
7 years ago
Approved
Game stuck on loading cantina screen
EA_HighCommand
EA QV Team
7 years ago
Hi @Millinswgoh and thank you for the report.

We've checked your account and confirmed that you have a 3 star Xanadu Blood ship.

Is it missing on Bluestacks or on your "normal" device? (Please keep in mind, that we do not support emulators).
Anonymous
7 years ago
Approved
It works fine on BlueStacks, The ship does not show up on my Android phone. And if I wanted to buy the upgrade package it won't let me the game freezes. And now game is stuck loading Canteen screen. I don't like to use BlueStacks but it's the only way I can get the game to work. If you look at the screen shot that I sent. Cad bane doesn't have his ship. I tried my account on 2 other devices and it does not work.
EA_HighCommand
EA QV Team
7 years ago
Yeah, the screenshot is missing the ship completely, which is indicating that it is an old game file.

Can you clear the cache on your device and check if there is an update available for it as well as reinstalling again, please? Thank you!

You can find additional troubleshooting steps HERE.
Anonymous
7 years ago
Approved
Thank you so much!!! Clearing cache worked.
EA_HighCommand
EA QV Team
7 years ago
Great! Glad to hear you are back in the game. Have fun!