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Anonymous's avatar
Anonymous
10 years ago
Solved

google play gift card use on iphone/ipad?

Friend bought me a $10 Google Play gift card for Star Wars Galaxy of Heroes... I have an iPhone/iPad I play on... We didnt know it isnt compatable... After calling Google Play, they informed me to co...
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  • EA_David's avatar
    EA_David
    10 years ago

    Thanks for the extra information. 

    Can I ask where did you get that number? Is the flag icon in the top left of the ea help page set to the US? Nowadays there's a scheduled callback system for US contacts, rather than a direct call number. 

Anonymous's avatar
Anonymous
10 years ago
I appreciate the response. Though the Live chat says, "Connecting you to a representive est. wait time under 5 minutes". 30min+ later, still no connection. Google Chrome/Firefox/Safari same result.

The phone number for EA that I used is (866) 543-5435.

Last but not least, that's terrible hearing that the Google Play rep misled me on the phone telling me that iTunes gift cards and Google Play gift cards were able to be transferred to one another... The individual, (Jay) had me accredit my gmail account with the gift card. So now I have $10 of Google Play credit that won't be used since I operate with Apple products.

I appreciate the outreach and I note that $10 isn't much to really be upset about... Though its kind of a ridiculous situation. I will call Google Play back and see if they are able to offer any assistance.
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
10 years ago

Thanks for the extra information. 

Can I ask where did you get that number? Is the flag icon in the top left of the ea help page set to the US? Nowadays there's a scheduled callback system for US contacts, rather than a direct call number. 

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