EA StaffHi @gnugnu and sorry to hear that,
Unfortunately, there can be a delay with these packs occasionally and there's nothing we can do on our end to speed this up. In the past, players have had success with reinstalling the game to get the packs to arrive.
We can see that you received a Large Galactic Advancement Kit in-game on 18/11/2021 at 8:39:31pm UTC. Have you redeemed one since then?
What time did you last redeem the other packs at?
I am having the same issue. its been over 24 hours (i think) since it successfully redeemed)
Ally Code: 146-341-356
Thanks
EA StaffHi guys and thanks for the information.
We have now brought this to the attention of the team for further investigation.
Currently dealing with the same issue myself, been trying to do this for a week. I tried contacting Google to see if the issue was on they're end. I tried everything they suggested to do and they were saying to contact support here so this is clearly a app issue with the recent update.
Hello,
@EA_UltraSlide , Any update on this issue, it seems we are quite a lot to suffer from it ?
Thank your for your help.
Still cant use play points been a week now
I have also been struggling with this problem and have been through numerous play store support tasks and attempted to work though it in the swgoh help center only to basically go full circle again
Ally code 367-228-541
