Same thing happened to me. We tied in banners, but opponent got the win even though I have the higher GP (see screenshots). Even though GP changes after lock-in period, I don't see how the opponent could reduce their GP by 500-600k (our GP difference) since I don't increase my GP much since then.
Also @sedeller : customer service is wrong. You can't have both lose, we're supposed to win according to the old Grand Arena Rules. How are they going to do the matchmaking for Round 2 if they have 3 winners and 5 losers?
Tiebreakers: In the rare occasion of the event ending with tied banners, the player with the higher GP will win. In the extremely rare chance of equal Banners and equal GP, a random player wins.
From: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189068/title-update-14-12-4-2018
My Ally Code: 775-889-821
Yea that's what i thought also, that the higher gp gets the win, so filed an issue, and they told me that. So I said ok fine, and checked the leaderboard, and my opponent got the win, which didn't make sense either, so I called again. Then they said we will look into this and told me to post on here. Ridiculous, this isn't an issue that should be happening lol. I'm like you kaizer, I had 300+ gp on my opponent, so there's no way I could could have increased my gp that much.
And I have another issue, the gp for the same person isn't even the same...
