Forum Discussion

Seasoned Novice

7 years ago

H. Pit autolaunched then said I canceled the raid.

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? bluestacks4 OS Version current bluestacks build Ally Code: (Find it here: htt...

bug

GladOS-013

Hero (Retired)

7 years ago

Hi, thanks for the report!

Please reach out to SWGOH Customer Support and let them know that you had an accidental raid cancellation. Have all your information (ally code, guild, date/time of the raid launch, etc). In some situations they can verify the info and then reimburse your guild the amount of lost guild tokens.

Be aware that since Bluestacks isn't an officially supported software, it *could* have contributed to the issue.

Happy New Year!

Featherbark

Seasoned Novice

7 years ago

This is the reason I made this post. Is there another avenue to contact SWGOH Customer support since this is where everything seems to link to?

GladOS-013
Hero (Retired)
7 years ago
Oops, my apologies @Featherbark I meant to supply the link in my earlier reply. Here you go!

https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/
- Featherbark
  Seasoned Novice
  7 years ago
  I found a chat option last night and it was not helpful at all. This issue requires contact with the team at Capitol Games and there appears to be no method to contact them directly. I was directed back to this forum to make my report here and just wait to see if I get a response...
  - GladOS-013
    Hero (Retired)
    7 years ago
    They may not have been available, especially given the holidays. Try again today and you may have better luck.
    
    This forum is for collecting information about bugs so they can be flagged for eventual fixes, and doesn't deal with compensating players for things like accidentally canceled raids or accidental in-game purchases. That is all handled through Customer Support.