Forum Discussion

Seasoned Novice

7 years ago

H. Pit autolaunched then said I canceled the raid.

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? bluestacks4 OS Version current bluestacks build Ally Code: (Find it here: htt...

bug

Featherbark

Seasoned Novice

7 years ago

I found a chat option last night and it was not helpful at all. This issue requires contact with the team at Capitol Games and there appears to be no method to contact them directly. I was directed back to this forum to make my report here and just wait to see if I get a response...

GladOS-013

Hero (Retired)

7 years ago

They may not have been available, especially given the holidays. Try again today and you may have better luck.

This forum is for collecting information about bugs so they can be flagged for eventual fixes, and doesn't deal with compensating players for things like accidentally canceled raids or accidental in-game purchases. That is all handled through Customer Support.

Featherbark
Seasoned Novice
7 years ago
I will just PM one of them on the official forum then to try and get this resolved since EA support is clunky and difficult to use. Thank you for the information though.
- Featherbark
  Seasoned Novice
  7 years ago
  I hope this is not the normal for EA/CG support but I have received no reply or help resolving this issue via this forum, direct message on official SWGOH forum, or the support chat feature. If it is shame on you EA/CG, you are alienating loyal players for no reason at all.
  - GladOS-013
    Hero (Retired)
    7 years ago
    This forum and the “regular” forum do not do customer support. You should call or use the chat function on the link that I provided above for customer support assistance.
    
    I’m not sure how they are staffed for weekend, but worst case is they aren’t available and you try again later.
    
    Good luck!