Help needed! Quibble shards and crystals disappeared

Bought the 12 card pull and was at 69/85. Didn't have enough crystals to buy more pulls so bought a vault. Then bought 3 single card pulls and got enough to go 88/85. Went to promote him to 6 star and the game said it failed to promote. Did all the force close, restart phone, etc and when logging back in, now I'm at 63/85 and missing the crystals I spent on the 3 x 1299 pulls. Communicating with EA but they are clueless. Any help @_CG Meathead ?

After not getting help promptly, I purchase 4 single card pulls so i could achieve 6 stars on day 1, allowing me to 7 star by end of event. Shouldn't have had to do this if game didn't mess up. I would like reimbursed the 5196 crystals please. 

Ally code 115-469-198

Please check my account. EA Help could verify i made those purchases but they say they can't help me with in game commodities but there doesn't seem to be a way to submit a ticket for this with CG. I've spent a crap ton of real money on this game and would like this resolved. Not pushed under the rug. 

Thank you