Forum Discussion

DarthPurgatory's avatar
DarthPurgatory
7 years ago
Solved

Help Repeatedly Closing Tickets

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? S10+ OS Version S10+ Ally Code: (Find it here: http://bit.ly/AllyCode ) 622341...
bug
  • CG_MindTricks's avatar
    CG_MindTricks
    7 years ago
    @DarthPurgatory Hey there, just to close the loop on this issue.
    1. If you are experiencing the disappearing ability icons bug, it is posted as a known issue that the studio is working on at the moment: https://trello.com/b/vgQhKHMf/swgoh-developer-tracker. Please keep an eye out on the developer tracker for updates on it.
    2. If you are looking for compensation we don't provide it on the forum. Sorry for that, but this is simply not the purpose of this forum.

    Closing this thread and if you encounter any new issues/bugs in the game please feel free to create a new one and we will investigate further.

    Thank you.
DarthPurgatory's avatar
DarthPurgatory
7 years ago

You guys all on vacation?

I can't get an answer from anyone in this company.

Any reason I should keep playing your game?

CEO_Rago's avatar
CEO_Rago
Hero (Retired)
7 years ago

Hey @DarthPurgatory ,

I am sorry to hear that you are experiencing this Issue for such a long time.

First of all, I would like to tell you that as soon as it is about a bug and no “usual“ technical Issue, there isn’t much the EA_Customer-Support can do, except to move your Issue forward to the studio. They are also not permitted to grant compensations.

Now to your case: I am sorry that I can’t provide any information to the freezing screen, but to the disappearing Buttons.

This is a known Issue which the studio is already working on.

I don’t know if there will be a compensation, but as this problem has cost multiple players Points I could imagine that there will be a compensation for all players.

But it is most unlikely that you are now receiving a single compensation, as this is affecting more players.

Currently there are many people reporting this problem. I have included one answer I made some days ago, that has officially been accepted by EA as solution:

“[...] The Issue with the “disappearing buttons“ is already known by the studio. The problem is that they need further investigation to understand what has caused this Issue, therefore they have implanted something that helps them to detect the exact problem and then release a second update for the fixes. https://forums.galaxy-of-heroes.starwars.ea.com/discussion/215083/tentative-title-update-next-week#l...  [...].“

I am sorry that I can’t help you any further, but be aware that they are already working on an update to fix this problem.


Regards.

  • DarthPurgatory's avatar
    DarthPurgatory
    7 years ago

    Hi there.

    While I appreciate your answer, you don't appear to be an official voice of this company and I'd just as soon hear it from them.

    Thank you for your time @CEO_Rago .

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    @DarthPurgatory Hey there, just to close the loop on this issue.
    1. If you are experiencing the disappearing ability icons bug, it is posted as a known issue that the studio is working on at the moment: https://trello.com/b/vgQhKHMf/swgoh-developer-tracker. Please keep an eye out on the developer tracker for updates on it.
    2. If you are looking for compensation we don't provide it on the forum. Sorry for that, but this is simply not the purpose of this forum.

    Closing this thread and if you encounter any new issues/bugs in the game please feel free to create a new one and we will investigate further.

    Thank you.

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