How to get support?
Good day. I am already one week trying to get support from https://help.ea.com/, and I already want to start swearing In one week I have 33 messages, and we even not close to start discuss my probl...
Forum Discussion
Looks like there is no support in EA, it's a just couple of randoms. 10th days I am trying to solve my problem, and every day I am starting with same mail
| Thank you for contacting EA help. My name is Alex and I'm the advisor who is currently handling your case. I reviewed your email and realize that you're facing a Star Wars: Galaxy of Heroes issue. I know it is bothersome. I'll try my best to address your concern. Please elaborate the issue so I can assist you further! I am looking forward to your reply. If you have any questions, let us know. Thank you for giving me a chance to serve you. For any queries, you can always check our knowledge base at help.ea.com. Thank you for contacting EA Help. |
Every day person who answer me changing, and I need to start conversation again, and they can't read my case. I am trying to not be angry too much, but the person who manage support department - a character with very low intellectual abilities
- @83dab9ac456b59c4 can i have your allycode pls?
We are going forward with support team, it's already 47 message, and yes, they're still sending me not working guide how to create ticket in game, and every morning I am sending new message with my problem..... what joke
- @83dab9ac456b59c4 you havent provided your allycode here. please do so.
Also you may try the following:
1. Set the language of your phone to english
2. Restart your game fresh
3. Go to settings
4. Press help
you should get a live support chat. this only works properly with english phone settingsOh, thx, I will try.
