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TheActuarian's avatar
TheActuarian
6 years ago
Solved

Hyperdrive bundle consumed my shards for characters.

Product: Star Wars: Galaxy of Heroes Platform:Apple iPad What type of device are you experiencing the issue with? iPad 6th Generation OS Version 13.3 Ally Code: (Find it here: http://bit.ly/AllyC...
bug
GladOS-013's avatar
GladOS-013
Hero (Retired)
6 years ago
@obitee “Any shards over 145 will be retained.”
Retain: “continue to have (something); keep possession of”

If you had 150 shards of a character, and bought hyperdrive, that character would consume 145 of the shards and unlock/promote to 5 stars and you would retain 5 (the number of shards over 145).

Nobody “obtains” those 5 shards - they stay in your inventory. Exactly as the description specifies.
obitee's avatar
obitee
6 years ago

My 400+ shards for cassian are 0/85 now.. believe it or not, they go to ea.. 

it is the misleading language I’m talking about..

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago
    @obitee If you had 400 shards and bought the hyperdrive pack, and cassias became 5* with zero shards remaining, then that is a bug and not working as intended. You should reach out to customer support.
  • obitee's avatar
    obitee
    6 years ago

    I did, they extra are “retained” by them.. this is why I asked that they change it to “retained by the seller” or more correctly “obtained” .. apparently not a glitch 💁🏻‍♂️👍

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago
    @obitee That is not correct, the customer service person was wrong. You should have had 255 shards remaining after purchasing the hyperdrive pack.

    Can you provide your ally code so your account can be investigated?

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