Thank you for the suggestion and I did do that before coming to these forums. That is how I found these forums through customer support. They tried to tell me that to look on the bright side that I got the hyperdrive bundle where I pointed out that if I had gotten the hyperdrive bundle first then the character packages next, then I would have gotten value for my purchases. They did compensate me with some Crystals, but it came no where close to what I lost from the hyperdrive activation. I just wanted to be fairly compensated, which did not happen. It's like going out and fixing up a car then taking it to get painted. You go pick it up and they dented it a bunch of times, but it has a new paint job. You point out that you just got it fixed up and show them the receipts of the work you paid for and they give you a free air freshener and say that's all they can do.
One thing I just wanted to add about an earlier post about the shard wipe. As the earlier post had mentioned about a person having 185 shards before the hyperdrive bundle, if they had done the hyperdrive bundle first and then spent the money on getting the shards that would be okay in your eyes, but since they got the shards before the bundle, it's okay in your eyes to wipe those shards away. Logically, it shouldn't matter. If they paid for something, it shouldn't be taken away.
