@RoninRedux Just to be clear, this isn't about what's "okay in my eyes" or not. I am not an EA or CG employee, and I had absolutely no say in how the Hyperdrive Bundle was setup.
I help answer questions here on this board as a volunteer. I personally think that if you spent real money on something, you should be able to keep it. However, that's not how this was implemented.
Spending crystals on something becomes more difficult to track, since players have a constant stream of crystals coming into their account, so knowing what "purchased" crystals were spent on versus "free" crystals becomes blurred.
The Hyperdrive Bundle is working as intended, and provided character upgrades as described. If you don't like it, and don't think it's fair, the most appropriate thing to do is provide Feedback on the main Feedback forums (https://forums.galaxy-of-heroes.starwars.ea.com/categories/feedback-home), or try to pose your question in one of the Dev Q&A sessions to try and raise awareness.
This forum is purely for the logging of bugs (with the secondary effect of answering questions, because many "bug reports" are just due to an incomplete understanding of game mechanics). This means that the QA support who works on this board will not document any of your protests or complaints or feedback. There is not a bug here, so there will be no escalation. Sorry if that is frustrating.
