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Adice1854's avatar
Adice1854
Newcomer
2 hours ago

I’m stuck in loading scren

I using iPhone 16 pro iOS 27 and sence the update I can’t even log in all I see is the loading screen to downloading assets an it finish so I restarted  the app maybe but tha same thing stuck on load screen I did all the steps reset turn off turn airplane mode and hard reset deleted the app re-downloaded and nothing still the same screen

hope you can get it fixed soon. I don’t usually send any tickets and thanks for the help if you can.

5 Replies

  • nk5boxuaarr1's avatar
    nk5boxuaarr1
    Seasoned Newcomer
    1 hour ago

    Same both on Android and iOS, I tried clearing the app cache, which caused it to re-download some data, but now it's stuck on the loading screen

  • Same issue with Android. I tried installing also on my windows pc and see the same issue

  • SiloAsh's avatar
    SiloAsh
    Seasoned Rookie
    1 hour ago

    Shot in the dark here, check your storage capacity and give yourself at least 5gb-10gb available. That's been an issue for me in the past 

  • I’m experiencing exactly the same issue on my iPhone 16 Pro Max running iOS .

    The game gets stuck on the loading screen. I’ve tried reinstalling the game, switching between Wi-Fi and mobile data, and restarting my device, but nothing works.

    My account is linked to both EA and Game Center.

    Please investigate this issue and provide a fix. I’ve also submitted a support ticket to EA but haven’t received a response yet.

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