I bought Luke's Allies Lightspeed Bundle but got nothing

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iPhone 8
OS Version 15.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 578-913-916
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I paid for the Luke's Allies Lightspeed Bundle on Nov.22th. The money pulled from my account, but I never received the Relic 5 upgrades to my characters.
Steps: How can we find the bug ourselves? Please upgrade my characters. That's why I bought the bundle.
Connection Type Mobile
Please select your region Asia
Country China

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I bought LUKE'S ALLIES LIGHTSPEED BUNDLE on SWGOH,but i only got 2800 CRYSTALS ! I just want the upgrades I paid for but not the crystal,plz