i cant login to ea webstore
when i try login it says account not authorized my ally code is: 918-449-882 i have EA connected but i cant login to the webstore
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @8dbzsunme0xv,
Thanks for getting back on this. Some odd stuff happening there. I think this might be a good candidate for the bug report board. The bug report template asks you for more information like your Ally code and details about the issues and there's a team who monitors that board that will see and respond:
@EA_Gunner wrote:
What happens next? Our team will investigate your report and respond with a result. If the report is valid, we will flag it as a new issue and inform the game developers. We could also ask for more details to reproduce your issue.
- EA_Lanna
@EA_Lanna wrote:
Hi @8dbzsunme0xv,
Thanks for getting back on this. Some odd stuff happening there. I think this might be a good candidate for the bug report board. The bug report template asks you for more information like your Ally code and details about the issues and there's a team who monitors that board that will see and respond:
@EA_Gunner wrote:
What happens next? Our team will investigate your report and respond with a result. If the report is valid, we will flag it as a new issue and inform the game developers. We could also ask for more details to reproduce your issue.
- EA_Lanna
So what do i do
(CM: Edited to remove the duplicate quote)
- EA_Lanna
Hi @8dbzsunme0xv,
I was going to suggest opening a bug report but something just occurred to me. You said it was already connected to the webstore. Were you able to access the webstore before now then? If not, how do you know it was already connected? What do you see when you follow these steps?
- Open Star Wars: Galaxy of Heroes.
- Go into Settings.
Can you share an image of your screen when in the settings menu please?
- EA_Lanna
