I received crystals instead of lsb (JML)

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? android tablet (samsung galaxy tab a9)
OS Version Android 14
Ally Code: (Find it here: http://bit.ly/AllyCode ) 244-631-169
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I received only crystals but not the characters on the correct gear-level
Steps: How can we find the bug ourselves? you can see that the characters of the lsb from JML have not the correct level (e.g. old ben)
Connection Type Wifi
Please select your region Europe
Country Austria

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I bought on 21.11.2024 the lsb of jedi master luke skywalker and received only crystals instead of R5 characters. Please help. You can see on my roster that they are not on the gear level I bought