In Game EA Help Poor Service Complaint

Question

Is anyone else being blanked by the EA Help in game?

I raised a request on the 15th October as I did not receive a LSB purchased in quick succession with another and still have not received the in game rewards for this purchase.

I share the details to the helpdesk, get a response after 2 days from Kausar that its all items are in my account (clearly not the case as my roster is not updated which I responded with a picture) and have heard nothing since with no way to open a new ticket/escalate.

If anyone has had similar is there a way to complain/escalate to try and speed up the resolution of this issue. I either want my money back or the rewards to be sent through.

dylanscott1218 · Answer

Same thing happened to me. I haven’t found a solution yet.

ruff0r · Answer

Same happend to me with the profundity LSB.

I'm so tired of trying to contact them because they answer after 3/4 days and they don't reply to my question

After almost a month, I got this response....

Hello, upon checking the logs, we see that you received the item on9/23/2025, 12:12:49am GMT.

2800 Crystals.
2000 Coaxium

If you still have any other questions or concerns, please do not hesitate to contact EA by creating a new ticket so that we'll be able to assist you on a higher priority basis :)

Regards,
Ashmitha
EA Help

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In Game EA Help Poor Service Complaint

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