Forum Discussion

Rising Newcomer

2 years ago

Solved

Ingame purchase for galactic cargo 4 was not retrieved

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 15 OS Version iOS 17.1.1 Ally Code: (Find it here: http://bit.ly/AllyCod...

bug

EA_HighCommand
2 years ago
Hi @Bumsblech, and thank you for the report.

Did you provide us with the correct ally code? I can't see that purchase in the logs available to us. Additionally, the status of your purchase is "Pending" ("Ausstehend"), so it looks like it never went through.

If it still isn't completed after 24 hours and the status is "Completed", please get in touch with our Customer Support. They should be able to assist.

EA_HighCommand

EA QV Team

2 years ago

Hi @Bumsblech, and thank you for the report.

Did you provide us with the correct ally code? I can't see that purchase in the logs available to us. Additionally, the status of your purchase is "Pending" ("Ausstehend"), so it looks like it never went through.

If it still isn't completed after 24 hours and the status is "Completed", please get in touch with our Customer Support. They should be able to assist.