Forum Discussion

css5776's avatar
css5776
6 years ago
Solved

iOS to Android Migration

With the Facebook Connect function disabled, is there actually a way to migrate my SWGOH account from iOS to Android? The forum posts have stated there is a method through support (in the original announcement and in the developer Q&A on April 23) but my encounters with support have...unproductive at best. Their responses have ranged from giving me a partial set of steps, to "escalating" my ticket (with no follow up), to flat out saying no even when asked about posts. "Frustrating" would be a nice way to describe my experience with EA support so far.

The situation isnt dire...I still have an iPhone to access the game...but it would be nice to play on the much larger screen of my new Android tablet. 

On a related note, is there a time table on the return of the Facebook Connect feature?

Thank you for any information.

technical issues
  • css5776's avatar
    css5776
    6 years ago
    @GladOS-013 Thanks. I finally got in contact with a support rep who was familiar with the process. Once I found someone who knew what they were doing and was able to explain, the migration happened pretty quick.

5 Replies

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago
    @css5776 Unfortunately, customer support is the only option right now. There has been no news about when Facebook connect will be reenabled.
  • css5776's avatar
    css5776
    6 years ago
    @GladOS-013 Thanks. I finally got in contact with a support rep who was familiar with the process. Once I found someone who knew what they were doing and was able to explain, the migration happened pretty quick.
  • Mlbiv123's avatar
    Mlbiv123
    6 years ago

    I am having the opposite problem going from Android to iOS. Got in touch with 2 reps today got disconnected both times. It will not let me connect to those old cases or start a new case. This really stinks. This is the only game I have not been able to merge, and have spent at least 3 hours over the past 2 days to try to get help.

  • css5776's avatar
    css5776
    6 years ago

    I had the best luck in chat. Try to get on right when they open. It took me 4 different reps to make progress and even then required a 5th rep to finalize everything. I had to log off to collect 5 proof of purchases in the game as a security step to verify the transfer of a high value account.  You need to be persistent.  Ake sure you have player ID info for the original account. You might need to start a new account in the new format. I had to create a new Android account that they overwrote with my original iOS account. I assume the reverse would be similar.

  • ChristophIV's avatar
    ChristophIV
    Hero+
    6 years ago
    @Mlbiv123 Facebook linking was restored with last night's update. Make sure your app is up to date, and give it a try.

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