Forum Discussion

Not applicable

6 years ago

iPhone 11 Pro Max Performance

Latest version of IOS, previous phone was iPhone 7. The frame rate is terrible, the device is visibly struggling and overheating. I would have expected the latest iPhone to perform better, but it’s m...

technical issues

Romao33

Not applicable

6 years ago

I’d just like to add my experience too. I upgraded from iPhone 8 plus to 11 pro Max and noticed the very first day that the app made the phone get hot and drive the battery down very fast. Just looked at the battery use on both phones and I went from 23% on the 8 to 64% on the 11 Pro Max! Something is definitely going on, because I never spend more than 2h top a day on the app

yasonfyehald
Not applicable
6 years ago
Any update on this @CG_MindTricks ? This bug makes the game unplayable at times (and often it's at critical times like in a Sith raid, or GAC, or TB)...What't the plan to correct this, and what are your thoughts on this? Thank you.
- yasonfyehald
  Not applicable
  6 years ago
  @EA_HighCommand^^^
  - yasonfyehald
    Not applicable
    6 years ago
    @CG_SBCrumb ^^^
- CG_MindTricks
  EA Staff (Retired)
  6 years ago
  @yasonfyehald Hi there, we retested the game today on iPhone 11 Pro Max and didn't notice any performance issues.
  @EA_HighCommand uses an iPhone 11 Pro on a daily basis and didn't notice any performance issues even after continuously playing the game for a few hours.
  
  You can try the following to see if it improves performance:
  - Make sure your iOS version is up to date
  - Regularly restart your device
  - Never leave the game running in the background (once you are done playing, force close the app; don't minimize it in the background)
  - While playing the game, make sure there are no other apps running in the background
  - If you use any sort of VPN app, try disabling it and see if it affects performance in game
  - If you haven't reinstalled the game in a while, try reinstalling every few months
  - Make sure you are connected to a strong and stable network (especially when playing battles in GAC, TW, TB)
  
  Let me know if any of these steps works.
  Thank you.
  - Oakx
    Not applicable
    6 years ago
    I have been dealing with this same performance issue ever since I upgraded to the new iPhone 11 Pro. I had tried everything except for deleting and reinstalling the game. After do this, the issue so far seems now to be resolved. I’m cautiously optimistic at this point.