Product: Star Wars: Galaxy of HeroesPlatform:iOSWhat type of device are you experiencing the issue with? iPhone 12OS Version 17.0.1Ally Code: (Find it here: http://bit.ly/AllyCode ) 265-496-264What type of issue do you have? Network/ConnectionHow often does the bug occur? Every time (100%)Summarize your bug With the update to the webstore, I am now completely unable to login to claim webstore rewards.Steps: How can we find the bug ourselves?Connection Type WifiPlease select your region EuropeCountry SpainUnsure whether this is because of different emails provided, or a discrepancy between them (through EA Connect). Now completely locked out of the webstore

Our team rolled out a hotfix to change the login functionality. Please try to log in again. If you are reencountering the loop, it means the email you're trying to use is not linked to SWGoH.

Issue loging into Web store | EA Forums

18 Replies

MikeHoncho1138
2 years ago
Same - they "updated" something and totally broke the ability to log into the webstore. FIX IT NOW, EA.
barbarossa5
Seasoned Ace
2 years ago
@WhatTheHec84 logout of the webstore... go to ea.com... logout there... close the browser... go to webstore again and try again
MikeHoncho1138
2 years ago
@Barbarossa5 You have to be logged into the webstore to log out of it. The update logged us out - the issue is that you cannot reconnect. The app tells you to go to the game and connect, then the game keeps telling you to "retry" the connection.
MiiNeo76
2 years ago
Tried your advice, didn't help.
Tried on android & pc, using chrome, firefox & few others just for good measure.
In-game connect says EA Connect: Connected, Google Play: Connected
The store was working just fine before the update.
It tells me to keep retrying to login, several members of my guild are having the same problem, including our big spenders.
Tragamite
2 years ago
Same tried and didn't work. I use different devices for different accounts and have my store activated for each account set on that device for that account. However, I cannot access the store for my main, paying account due to the email having been link to another account on my main device. Additionally, two other accounts are tied to opposite devices and I cannot fix this due to trying to log out and back in does not allow you to change the used email on the device.
I'd really like the ability to spend money for my main account but I cannot access this now sadly, and as I don't spend anything on my other accounts I guess I'm not buying anything until this can be fixed. This is frustrating as well as I cannot collect the monthly freebies on my main account now either meaning I am missing out on useful shards. I hope I'm given a decent apology gift for this issue.
barbarossa5
Seasoned Ace
2 years ago
@MiiNeo76 ok. so if that doesnt work. Can you please try a incognito mode of the browser?
MiiNeo76
2 years ago
Nope, didn't help, also tried firefox's private tab, same idea, same result, won't let me in, but thanks for trying.
WTHec84
New Rookie
2 years ago
Hi guys. So I managed to finally get in logging out of the forums and signing back in to the forums clicking on Register (not sign in).
After that I went straight into the webstore, and had the ability to enter an email account. Then signing in using the email associated to the Swgoh account.
TrentKL32
2 years ago
I'm having some troubles too, in Canada.
The webstore says to retry with instruction for ingame account linking, but ehen I'm in game I can see its already linked.
I login out of forums and I get the option to enter my email but it fails and says I'm not connected says to retry
MikeHoncho1138
2 years ago
You're NOT helping anyone. Why do you keep insisting people try your solution when it is not working for anyone?