@Virae_Arnaud I'll report it to the team.
Update shared here: Orange Service Providers - France
Ok I got you.
I turned my phone settings to English, only way I found to get swgoh in English.
Here is a screen recording of me trying to play on mobile data only (spoiler alert it's not working) :
https://youtu.be/fd6_IKLxHeg?si=uPVLVWPloJHsrd15
And here I first turn on wifi, and it works. And halfway through the screen recording I am turning off wifi and the game gets disconnected until I turn wifi back on :
https://youtu.be/yFJj0mQO92Q?si=sOAQdZa0LLTv7_mP
For the record I have enough data with a 40Gb monthly capacity I barely use 10 per month. Swgoh has been working fine on my phone on mobile data for a little over a year until the death trooper peridea update (it started immediately after). And I live the game, between LSB, conquest bonus track, etc. I've spent 500€ on it by now.
I hope you guys find a fix soon, as I'm clearly not alone.
Thanks a lot,
EA QV Team@Virae_Arnaud I'll report it to the team.
Update shared here: Orange Service Providers - France
During a recent trip I confirmed that the bug only applies to certain ISP. I went from France (ISP: orange) to Germany (ISP: Vodafone) and Switzerland.
While I can't play with mobile data in France, I was able to play normaly in Germany and Switzerland.
I hope it helps you figuring out the problem.
EA QV TeamDid someone of you had a chat with Orange about this issue?
Yes I reached out yesterday to their technical support but they say they haven't changed anything on their end and that since all other app on our phones keep working fine on mobile data it must come from your end at EA. They told me to reach out to you.
Here are screenshots, in French, on that conversation.
Orange is by far the biggest ISP in France. And SWGOH is working fine on Orange wifi, but not on Orange mobile data. Orange is also in Spain, Ukraine and Poland and several African countries.
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