Forum Discussion

EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
4 years ago

Jedi Master Kenobi event crash report investigation (log request)

Hi all,   The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information prov...
bug
Gottferdomus's avatar
Gottferdomus
Rising Newcomer
4 years ago
  • Ally code: 186-338-548
  • Platform: Android 10 - Samsung Galaxy S9
  • Date and time of the crash : 27/12/2021, around 12:30 / UTC +1
  • Device logs :
  • 12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: FATAL EXCEPTION: UnityMain
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: Process: com.ea.game.starwarscapital_row, PID: 22677
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: java.lang.Error: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: Version '2019.4.25f1 (01a0494af254)', Build type 'Release', Scripting Backend 'il2cpp', CPU 'arm64-v8a'
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: Build fingerprint: 'samsung/starlteeea/starlte:10/QP1A.190711.020/G960FXXSHFUJ2:user/release-keys'
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: Revision: '26'
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: ABI: 'arm64'
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: Timestamp: 2021-12-27 12:34:37+0100
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: pid: 22677, tid: 23630, name: NativeThread >>> com.ea.game.starwarscapital_row <<<
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: uid: 10234
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0xb8000000
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: x0 0000006e8af81678 x1 0000000000000000 x2 0000006e85420080 x3 00000000b8000000
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: x4 d1854f15df313a15 x5 00000070aa864050 x6 000000000000000f x7 000000000000000f
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: x8 000000000000000f x9 0000000000000000 x10 0000000000000001 x11 37d3ebd637e44709
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: x12 3721aaae36dc463c x13 378b7ff8375ada74 x14 00000000000003f0 x15 0000006efe4be2c0
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: x16 0000006efe5dc600 x17 000000713dcc5380 x18 0000006efe4be530 x19 00000070aa863fd0
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: x20 0000000000000003 x21 00000070aa864010 x22 0000006e8af81678 x23 0000006e85421998
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: x24 0000006e8b0e4cb8 x25 0000000000000000 x26 00000070aa863ff0 x27 0000000000000000
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: x28 00000070aa864030 x29 00000070aa864050
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: sp 00000070aa863fd0 lr 0000006efe42c188 pc 0000006efe42fc30
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime:
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: backtrace:
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #00 pc 00000000001dcc30 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #01 pc 00000000001d9184 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #02 pc 00000000001d93cc /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #03 pc 00000000001d8074 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #04 pc 00000000001836f4 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #05 pc 00000000001b2738 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #06 pc 000000000019bf6c /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #07 pc 000000000019c244 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #08 pc 000000000019c340 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #09 pc 000000000019ebdc /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #10 pc 00000000001b5dd8 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #11 pc 0000000000101d18 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #12 pc 0000000000199d70 /data/app/com.ea.game.starwarscapital_row-D4m_U9EsJ2qpLY2ASEhjeQ==/lib/arm64/libAkSoundEngine.so (BuildId: 3b747db4cfb6628c9c540a6205cc3c7c46b0f306)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #13 pc 00000000000e3b24 /apex/com.android.runtime/lib64/bionic/libc.so (__pthread_start(void*)+36) (BuildId: 3f350ca06c3b80560f65755286daf320)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: #14 pc 0000000000085330 /apex/com.android.runtime/lib64/bionic/libc.so (__start_thread+64) (BuildId: 3f350ca06c3b80560f65755286daf320)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x1dcc30(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x1d9184(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x1d93cc(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x1d8074(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x1836f4(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x1b2738(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x19bf6c(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x19c244(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x19c340(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x19ebdc(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x1b5dd8(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x101d18(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libAkSoundEngine.0x199d70(Native Method)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libc.__pthread_start(void*)(__pthread_start:36)
    12-27 12:34:38.674 10234 22677 23284 E AndroidRuntime: at libc.__start_thread(__start_thread:64)
    --------- beginning of system
  • Any additional details: The game crashed while I was trying tier 1 of JMK event. Without any warning, my phone went back to the homepage. When I've returned to the game, my 15 light side tokens were gone and the shards of JMK weren't there.

Featured Places

Node avatar for SWGOH Technical Issues

SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.Latest Activity: 14 minutes ago
27,374 Posts

Recent Discussions