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Dwyghtypants's avatar
Dwyghtypants
New Rookie
2 years ago
Solved

Krayt Dragon personal reward track showing up as claimed

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone8
OS Version 16.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 623795824
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug After completing and submitting battles in the Krayt Dragon raid, the personal reward track is showing up as already claimed without me ever clicking on anything.
Steps: How can we find the bug ourselves? This is my first eligible krayt dragon raid with my new guild, so I don't know if changing guilds affects the ability to get personal rewards
Connection Type Wifi
Please select your region North America
Country United States

This is my first eligible krayt dragon raid with my new guild, so I don't know if changing guilds affects the ability to get personal rewards

  • Thank you for the report. Your report has been highlighted, and we are looking into it.

15 Replies

  • The same happened to me.

    After posting my score on the Krayt raid I joined a new guild. 

    After waiting the 48 hours lock out period, my new guild started the Krayt raid. 

    After I posted my damage, it shows that I have already collected my personal rewards, wich I have not.

  • thejamster1's avatar
    thejamster1
    Rising Newcomer
    2 years ago

    I am having the same issue.  Moved guilds on Sunday. Finally getting to participate in raid after the cool off period between moving guilds. No personal rewards. 
    My ally code is 221-689-151.

    if it helps the testing for a solution 2 others in my guild have the same issue. 515-864-142 & 331-776-244

    i assume CG will send us the rewards at some point in the future to our inbox?

  • 9oxh86358ugg's avatar
    9oxh86358ugg
    Seasoned Novice
    2 years ago

    I have same issue. It has to do with changing guilds. It shows personal rewards as claimed.

  • 9oxh86358ugg's avatar
    9oxh86358ugg
    Seasoned Novice
    2 years ago

    Did they? I know they didn’t fix it, because I have the same issue today. Did u get rewards? Did u put in a ticket?

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