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peter21adrian's avatar
peter21adrian
Seasoned Novice
2 months ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

btke4lrf0qx3's avatar
btke4lrf0qx3
Rising Newcomer
2 months ago

I have not been able to log in since the last update. The game will not download,  I cleared cache still no luck.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi btke4lrf0qx3​, 

    Thanks for reaching out to let us know you're experiencing this. Could you share a bit more about the login issues? Is there an error message popping up when you try to load into the game? Are you able to get past the initial loading screen? 

    - EA_Lanna

    • a9898438ec87fed3's avatar
      a9898438ec87fed3
      Seasoned Newcomer
      2 months ago

      HiEA_Lanna​, not wishing to hijack the original post but I am having similar issues. I can’t get past the initial loading screen (with Vaders face - it sticks on “Loading Cantina”) either. Please can you advise on a fix as I’m missing a lot of GAC/ROTE/Conquest rewards? Thanks

      • f5e952b0cf1f4501's avatar
        f5e952b0cf1f4501
        Newcomer
        2 months ago

        Same issue here. Cant get past the initial loading screen

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