Forum Discussion

Seasoned Novice

6 months ago

Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...

android

EA_Lanna
6 months ago
Hi folks,

Delighted to share that this issue should now be resolved.

Thank you for your patience while we worked on this for you!

- EA_Lanna

btke4lrf0qx3

Rising Newcomer

6 months ago

I have not been able to log in since the last update. The game will not download, I cleared cache still no luck.

EA_Lanna
Community Manager
6 months ago
Hi btke4lrf0qx3,

Thanks for reaching out to let us know you're experiencing this. Could you share a bit more about the login issues? Is there an error message popping up when you try to load into the game? Are you able to get past the initial loading screen?

- EA_Lanna
- a9898438ec87fed3
  Seasoned Newcomer
  6 months ago
  HiEA_Lanna, not wishing to hijack the original post but I am having similar issues. I can’t get past the initial loading screen (with Vaders face - it sticks on “Loading Cantina”) either. Please can you advise on a fix as I’m missing a lot of GAC/ROTE/Conquest rewards? Thanks
  - f5e952b0cf1f4501
    Newcomer
    6 months ago
    Same issue here. Cant get past the initial loading screen