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peter21adrian's avatar
peter21adrian
Seasoned Novice
6 months ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    6 months ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 months ago

Hi b902db36bebfadd0​, 

Ok, you may be able to recover the progress. Was your game backed up before the loading issues happened? 

- EA_Lanna

matt2mateo's avatar
matt2mateo
Seasoned Newcomer
6 months ago

I'm having the same issue. Pc client works but on mobile it will not trigger the Google play sign in. I've tried linking through ea connect after passing the tutorial and getting to level 5. My account is backed up and still exists. Is this a widespread bug?

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