Forum Discussion

peter21adrian's avatar
peter21adrian
Seasoned Novice
2 months ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

b902db36bebfadd0's avatar
b902db36bebfadd0
New Traveler
2 months ago

I can't access my account for a week. My account is like a new account, all my data has been deleted EA Help still hasn't communicated properly. Please help.

kagemusha my ally code 931 968 599

player id  ygch9u_TQMq2FZdkYyj3ZA

b902db36bebfadd0's avatar
b902db36bebfadd0
New Traveler
2 months ago

It was backed up on Google, but now when I log in with the same email address, it shows up as a new account. It's like I'm starting from scratch. I have two other accounts in the same guild, and I still see my account, but I can't access it.I tried it from another device but it was still the same but it was linked to my other accounts.EA Help only sends automated messages. I don't think they even look at the emails I send.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,770 PostsLatest Activity: 7 minutes ago