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peter21adrian's avatar
peter21adrian
Seasoned Novice
2 months ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

190kqwvldwwc's avatar
190kqwvldwwc
Seasoned Novice
2 months ago

The swgoh game loads but can not read data from Google play.  Swgoh forces me to start as a brand new player.  Google play data shows up on other games though so wondering if it is an EA connectivity issue? 

OoTxWooDzyx's avatar
OoTxWooDzyx
2 months ago

I have had the same issue however the game does work for me when I'm on the PC Client if that's a work around for right now ! 

  • d3h31ieh's avatar
    d3h31ieh
    New Novice
    2 months ago

    Please let us know which program it is for the computer client. I tried blue stacks and the windows one as well but nothing 

     

    • potbellysnowman's avatar
      potbellysnowman
      Seasoned Novice
      2 months ago

      For the people asking about the PC Client:

      https://www.ea.com/en/games/starwars/galaxy-of-heroes/buy

      Open from a windows PC and select platform EA app for Windows

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