Hi folks,
Delighted to share that this issue should now be resolved.
Thank you for your patience while we worked on this for you!
- EA_Lanna
There are several people (including me) reporting issues to access the android accounts today. No feedback so far and a TB is on going.
Not able to get access to my account, not even after cleaning cache, reinstalling app or even using android emulator (Bluestacks) on pc.
Always getting the new account tutorial and no option to connect to real account. Using Google play to start app also didn't solve it.
Feedback and quick resolution needed.
I am having the same issue, and apparently cant use the web/chat support either. It says to use the @eahelp twitter, which I also messaged. This is happening on 3 of my devices.
+1. I've been experiencing the same issue for the past 8 hours. Have tried the same troubleshooting steps, except I did not try BlueStacks. I am able to connect using the PC client, but this is greatly affecting my ability to have access to play the game today. On my android phone, I have no option to connect my Google play account. Please help! My ally code is 548-224-219
It's been 15+ hours for me
Final nail in the coffin for me... Goodbye swgoh 7 years wasted...
I feel the same, 2 accounts since day 1 of the game, I maybe done too. But I'm going to request all my money spent on thus game from them....
It's the weekend, they will blame it on Google, so they don't have to send the sorry stuff
Well, except that is nothing to do with google. It's not google's fault if there is no more connexion option in-game. If it was only Google play issue , we'd be able to connect with our ea account.
I'm having the same problem.
I can't connect to my account.
help with this.
I'm in the same situation from this morning. I tried everything except bluestack because for now I can access only by smartphone. I also posted in the bug section but had no reply.. Meanwhile TB and conquest are running and my guild already lost a star because of this..
Same for me it's been 6hrs now
I'm having the same issue. I've cleared the data and cache and uninstalled/reinstalled but no luck
Same issue for me, 10 years playing, 9,9M power and now can't get in my play account.
This may be useful to decide to abandon this game.
Same error here. Cannot login to my account.
