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peter21adrian's avatar
peter21adrian
Seasoned Novice
21 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    19 days ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

so2tn6dchtsf's avatar
so2tn6dchtsf
Rising Rookie
22 days ago

I finished playing last night and gone back to sleep, but when I opened SWGOH, my account was gone, I reinstalled the app, but it only starts on the beginning of the game, I can't see the guest mode and "Have an account?" button, I even searched those in settings but the game only forces me to start over again. I was on lvl 82 and I played nearly every day. I'm not going to start from the beginning. Any developers present, please help me...

j7yuxlc8om42's avatar
j7yuxlc8om42
Newcomer
22 days ago

Yeah exact same problem here. I've had it in the past and fixed by deleting the app, clearing caches and reinstalling, but no luck this time. 

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