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peter21adrian's avatar
peter21adrian
Seasoned Novice
15 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    13 days ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

tidalscope's avatar
tidalscope
New Traveler
17 days ago

I am mainly on mobile internet and the app keeps showing a message box asking for wifi access.

When the game app started today, it did not request google sign in. On the 2nd start up, it asked for my birth month and year. After that it goes into the new account tutorial. After the tutorial the settings has no account linkage button. The only button related to account in settings is account deletion.

Help.

Thanks!

Glacierjlj's avatar
Glacierjlj
Seasoned Newcomer
16 days ago

Yeah, same - tried reinstalling app itself, logging out of Google account and reinstalled Google play app. Nothing, been unable to access game since midday now. Just like many people here, doesn't have option to link to existing account. 

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