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peter21adrian's avatar
peter21adrian
Seasoned Novice
5 months ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    5 months ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

d23d2440fe6a2af5's avatar
d23d2440fe6a2af5
Rising Newcomer
5 months ago

Im trying to log into the pc client but I keep getting met with the login/create new account screen. I've connected my account on my pc and played before, but it seems maybe an update wiped it. The original device I played on died on me so I'm trying to pick back up on the pc again. My EA account is signed in properly on the EA PC program, as well as connected in game prior to this issue, but no matter how many times I try to reboot and double/triple/quad check that I'm on the right account, I still get the login screen. 

Any other ideas?

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