Forum Discussion

peter21adrian's avatar
peter21adrian
Seasoned Novice
7 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    5 days ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

AceCV's avatar
AceCV
Seasoned Veteran
7 days ago

There are several people (including me) reporting issues to access the android accounts today. No feedback so far and a TB is on going. 

Not able to get access to my account, not even after cleaning cache, reinstalling app or even using android emulator (Bluestacks) on pc. 

Always getting the new account tutorial and no option to connect to real account. Using Google play to start app also didn't solve it.

 Feedback and quick resolution needed. 

ZackAsus's avatar
ZackAsus
Seasoned Newcomer
7 days ago

Same issue for me, 10 years playing, 9,9M power and now can't get in my  play account.

This may be useful to decide to abandon this game. 

 

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,167 PostsLatest Activity: 37 minutes ago