Hi folks,
Delighted to share that this issue should now be resolved.
Thank you for your patience while we worked on this for you!
- EA_Lanna
When loading, the game does not connect to Google Play Services and goes straight to a level 1 account! I tried erasing the cache, i did even erase game data but nothing works! And nobody bothered making an announcement or fix the issue.. this is frustrating
I have the exact same issue. It all started when I purchased the ascension conquest energy and the game crashed. I got charged and never received the bonus energy. EA heko adviced me to erase the game cache, reboot my device and log in again. I've been getting a new starter account ever since and any attempts to log in via EA account end up in failure. I can still log in from my PC but not from my android mobile. And they still haven't given me the conquest energy I paid for. EA heko has been silent ever since. Utterly unprofessional on their part.
