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peter21adrian's avatar
peter21adrian
Seasoned Novice
15 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    13 days ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

AceCV's avatar
AceCV
Seasoned Veteran
16 days ago

There are several people (including me) reporting issues to access the android accounts today. No feedback so far and a TB is on going. 

Not able to get access to my account, not even after cleaning cache, reinstalling app or even using android emulator (Bluestacks) on pc. 

Always getting the new account tutorial and no option to connect to real account. Using Google play to start app also didn't solve it.

 Feedback and quick resolution needed. 

8f888e1cd860c6af's avatar
8f888e1cd860c6af
New Novice
15 days ago

I was able to enter my account just fine until now, I'm being forced into doing the tutorial and there's no "Connect" button.

I demand a really big apology after this huge blunder.

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