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peter21adrian's avatar
peter21adrian
Seasoned Novice
15 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    13 days ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

dkmk7xthl7x5's avatar
dkmk7xthl7x5
New Novice
14 days ago

 

Hello,

I lost access to my old Star Wars: Galaxy of Heroes account. I’m currently always logged into a new account:

- Player name: Wes Terallo  
- Player ID: Sg6E1hlSyOpNoFSo6wt_A  
- Support case number: #216187244

I’ve tried everything via Google Play, but nothing works. I can’t reply to the support case online, and emails bounce.

Please help me recover my old game progress. I can provide further details in a private message if needed.

Thank you!

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