Forum Discussion

Seasoned Novice

7 months ago

Solved

Lost Access to Main SWGOH Account – Game Launches New Account

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Ab...

android

EA_Lanna
7 months ago
Hi folks,

Delighted to share that this issue should now be resolved.

Thank you for your patience while we worked on this for you!

- EA_Lanna

AiraViszla

New Novice

8 months ago

Cannot get in game since the update. Everything worked fine till had to update new client.

EA_Lanna
Community Manager
7 months ago
Hi AiraViszla,

I'm sorry to hear that. Is there an error message popping up when you try to load into the game? Are you able to get past the initial loading screen?

- EA_Lanna
- AiraViszla
  New Novice
  7 months ago
  No error message or anything.
  - EA_Lanna
    Community Manager
    7 months ago
    Hi AiraViszla,
    
    Ok, there are some troubleshooting steps I can suggest to help flush out cached data and help things sync up again. They'll be different depending on what device you're playing from. To share the relevant steps, please let me know:
    
    If you are playing on iOS, Android or PC?
    
    If your game was backed up at any stage before the loading issues happened?
    
    - EA_Lanna
AiraViszla
New Novice
7 months ago
It goes to loading screen and just stays there and can't get in. Everything was fine before the patch.
EA_Lanna
Community Manager
7 months ago
Hey AiraViszla,

It's been a while since this thread was last active. I hope that means everything is running smoothly now. I'll close this thread out here, and if something changes or new questions come up, please don't hesitate to start a fresh thread or pop into an existing live one. 😄

Happy Gaming o/