Lost EA Link for an account

I want to start a new account in-game.  Started an account, and it was somehow linked to an old (active) account.  I was finally able to link the newer account.  But the old (active) account says it is linked, but in reality, it is not linked.  This means NO spending of MONEY on the EA app or on the Website.  Also, means no free daily/weekly stuff from the Website, or free crate from the EA app.  It says that the (active) account is linked, and when I try to unlink it, it says it cannot be unlinked.

Thanks

114842341 (active account) not linked