Missing Admiral Thrawn Fragments

Product: Star Wars: Galaxy of Heroes
Platform: Android
What type of device are you experiencing the issue with? Samsung Galaxy Note 9
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 782-496-256
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug During Artist of War (Grand Admiral Thrawn) event my game crashed after completing tier 6. Due to this, my Grand Admiral Thrawn is stuck at 5 stars even if I finished Tier VI. I’m sure others have experienced this problem.
Steps: How can we find the bug ourselves? Check the Journey Guide -> Tier 2-> Grand Admiral Thrawn and then look at the first 6 tiers have been completed, but I’m still at 5 stars with Grand Admiral Thrawn
Connection Type Mobile
Please select your region Asia
Country Philippines