Forum Discussion

thrakenluap69's avatar
11 months ago
Solved

Missing Ben solo shards from conquest Cp+

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? Phone rewards
OS Version 15.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 275949783
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Ben sold shards conquest. CP gives 15. Cp+ gives 30. 45 total. Received 30 from Cp and zero from Cp+. Missing 15 Ben solo shards.
Steps: How can we find the bug ourselves? Explain total expected to receive from CP and total from CP+.
Connection Type Wifi
Please select your region North America
Country USA

15 Ben solo shards

  • EA_Gunner's avatar
    EA_Gunner
    11 months ago

    @thrakenluap69 

    Looking at your account history, you bought the conquest pass on the 18th. This unlocked the rewards track and gave you 3x 5 Ben Solo shards.

    Today you upgraded the pass to conquest pass + and you received the rest of the rewards. Which is another 3x 5 Ben Solo shards.

    This is how/why you received 30 Ben Solo shards.

19 Replies

  • crzydroid's avatar
    crzydroid
    Hero (Retired)
    11 months ago

    @thrakenluap69 

    Regual pass costs $9.99. Pass+ normally costs $29.99. You paid the difference ($19.99) in order to get the difference in rewards (+15, total=30). The Pass+ is an upgrade, not a separate purchase, which is why you were only charged the difference and not the full price.

  • The point is already got 30 and didn’t need the conquest pass for more shards. It already gives 30 with the pass. There is absolutely no reason to get the Cp+. 

  • crzydroid's avatar
    crzydroid
    Hero (Retired)
    11 months ago

    According to EA's logs, as answered above, you only got 15 with the basic.

  • I bought conquest plus pass and should have received 45 Ben solo shards but only recieved 30

  • The CP+ gives nothing in shards. Zero. The CP gives 30. That’s all you get. There should be no rewards structure as there is NONE. IT IS FALSE and misleading. I bought both. AFTER finishing ConQuest. 

  • ds9wa1e8as9n's avatar
    ds9wa1e8as9n
    Seasoned Novice
    11 months ago

    Moderator on the forums clarified CP+ is 45 shards

  • crzydroid's avatar
    crzydroid
    Hero (Retired)
    11 months ago

    And the post that Ultra quoted is the same one I linked above, which actually says basic gets 15 and + gets 30.

    I am still trying to see if I can find anyone who bought the basic to confirm how much it is giving if Gunner doesn't want to come back on. I'll run this post by Meathead again for clarification, but it seems clear the Pass+ is only intended to give 30.

  • crzydroid's avatar
    crzydroid
    Hero (Retired)
    11 months ago

    @thrakenluap69 So I heard back from Meathead on this, and it turns out the wrong information was given for the post. The 15 is for Normal Conquest, and the 30 is for Hard, regardless of pass type. Meathead is updating the post.

    It's not what you want to hear, but I'm unable to share any other information at this time.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.23,318 PostsLatest Activity: 4 minutes ago