Missing "bodyguard" portrait

Hi @TetsuoWallace and sorry to hear that.

When did you complete this feat and claim the reward?

@EA_UltraSlide 
It was Monday, 3rd of August 2020 at about 20:00 (8 P.M.) CET.

I used team consisting Director Krennic (leader), Death Trooper and Grand Admiral Thrawn.

I also had this problem.  On Apr 5th about 5:30pm I completed the feat.  When I went to look for the portrait and feat rewards it was not unlocked.

I waited for swgoh.gg to log the GAC results and took a screen snap of the battle results showing I'd completed the battle and when.

I went to EA help and tried to report this.  After a week of wrangling with them, trying to get the information they were requesting and so on, I finally got a service rep to call me.  They consulted with their experts there and came to the conclusion that they had no way to verify the feat was earned, even with the swgoh.gg picture, and had no way to compensate me for the feat achieved without their verification.

Their only advise was to come here and make a technical issue post.  In doing that, I found this thread already started, so decided to tack my instance onto it.

If it helps, I have multiple EA service tickets referencing this.

80531880 (original)

80599940

80599233

The others were because EA kept asking me to open tickets using the in-game help feature, which took me back to the website and and opened a new ticket.  Really poor instructions for doing wat they asked.

Thanks

@JayeLK56 The feat requires you to win a Grand Arena battle with Director Krennic and Death Trooper. You have not used Director Krennic in that squad, so shouldn't have earned the feat.

All this and I thought I had.  Probably hit the wrong toon and didn't make sure before going to battle.  Silly me.  Funny that the service pros didn't spot that.

Thanks