Forum Discussion

Initscho's avatar
Initscho
Seasoned Newcomer
5 years ago

Missing ds geo tb rewards

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? each
OS Version no technical issue
Ally Code: (Find it here: http://bit.ly/AllyCode ) 525-642-352
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I got kicked from my guild after finishing the ds geo tb. The rewards are missing. I got reinvited in the same guild, but my inbox is empty.
Steps: How can we find the bug ourselves? you may check your database, i was a member when finished and got kicked.
Connection Type Wifi
Please select your region Europe
Country Germany

‌

i got kicked and the tb rewards are missing. pls check your database for proofs

bug

5 Replies

  • CEO_Rago's avatar
    CEO_Rago
    Hero (Retired)
    5 years ago

    Hey @Initscho,

    I am sorry, but the rewards are lost ☹️.

    The rewards are generated after a TB has ended. The next time the player starts the app his rewards are in his inbox. But if you get removed from your guild before you have logged in again (after the TB has ended) you won’t receive anything, because the moment you log in the system tries to find your guild result but is unable to and therefore thinks you haven’t participated in a TB.

    Sorry!

  • Initscho's avatar
    Initscho
    Seasoned Newcomer
    5 years ago

    yeah so I am asking for a check up.

    I think the support may could grand the reward.

    I have participated in the TB and the proof is in the Database.

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    5 years ago
    @Initscho Participation isn't enough. You have to be in the Guild when you log in after it ends, or else you're not eligible.

    There have been several posts in the feedback forum over the years, asking EA to change this policy, but they never get more than a couple additional players who seem interested in this improvement.

    Nobody seems interested until they get burned. ☹️
  • Initscho's avatar
    Initscho
    Seasoned Newcomer
    5 years ago

    Technically yeah, you are right

    Bu I suppose the support can check the files.

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    5 years ago
    @Initscho they can, but you not getting rewards because you were kicked is "working as intended."

    That's what I was told when I reported it as a bug years ago, to try and change this exact scenario. If the game is working as intended, they won't just give you an entire TB worth of rewards.

    Unfortunately, my only advice is to find a less ... mercurial... guild, one that won’t randomly kick you.

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