Missing endurance reward shards

Hello, 

I never received the endurance ship shards from when I leveled up and finished he fc training event. I already went through the in game support and all they told me to do was to come here because they could not help me directly themselves.

My Player ID is: 1lH0bGsgScC9EZ_wAMkJMg

Ally code: 855-665-729

Please help me, I've missed so many daily quests because I need the mace Windu ship to complete them.