Missing Grand Master Yoda Shards

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Mobile platform
OS Version Don't have
Ally Code: (Find it here: http://bit.ly/AllyCode ) 773-933-472
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I completed de Grand Master Yoda journey, but still missing 25 fragments
Steps: How can we find the bug ourselves? I don't know, but I hope you can help me.
Connection Type Mobile
Please select your region South America
Country Brasil

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Just finished the GMY quest when was a newbie, but didn't receive the last 25 fragments, tried contacting the support but it didn't help at all. All I want is being able to progress in the game, since he is a requirement for Jedi Master Kenobi and an important character to other teams.