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sss123212's avatar
sss123212
6 years ago
Solved

Missing guild chat option

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy s10 OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCode ) 493...
bug
CG_MindTricks's avatar
CG_MindTricks
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago
Hi all, @GladOS-013 pointed out the instructions correctly. This is not a bug.
We've recently had an update to address underage accounts. If you lost any in game functionality such as access to guild chat, cannot change in game name, etc, it means your account is underage.
If you accidentally selected the wrong date of birth when you first started playing the game then you can follow the steps listed by @GladOS-013 to contact support and get your age corrected.

If you have already went through the process of contacting our support team to get your age corrected and after following the instructions given you still have the same issue, please send me a private message with your Customer Support ticket number so we can look into it.

Thank you and happy holidays!
Blacksheep219's avatar
Blacksheep219
3 years ago

This is happening again, I had chat working for years and now twice in the past 6 months it's just vanished. 

This is a bug that should be moved to the top of the list to be fixed. 

Billion dollar game and something like this just gets either ignored or no information put out about it from devs or staff. 

We need to know why it's happening and how it'll be fixed. 

Thanks

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